Return Policy

Return & Refund Policy

Last Updated: 05/30/26

At [Your Store Name], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in its original packaging
  • Include proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Perishable goods
  • Items marked as non-returnable
  • Used, damaged, or altered items not caused by shipping

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts

Please contact us within 48 hours of delivery at [Your Email Address] with:

  • Your order number
  • Clear photos of the item and packaging
  • A description of the issue

We will review your request and work quickly to resolve it.

How to Start a Return

To initiate a return, contact us at:

Email: [Your Email Address]
Return Address: [Your Return Address, if applicable]

Please include:

  • Full name
  • Order number
  • Reason for return

If your return is approved, we will provide instructions for returning your item.

Please do not send items back without prior approval, as they may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect
  • Original shipping charges are non-refundable

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may take additional time to post the refund.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, contact [Your Email Address].

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this timeframe, orders may already be processed or shipped and cannot be canceled.

Contact Us

If you have any questions about our return policy, contact us:

[Your Store Name]
Email: [Your Email Address]
Business Hours: [Your Support Hours]